Support

Everything we do is designed to minimize break downs and emergency responses. But if something happens, we’re here for you. If you need support you may call the help desk at 847.247.0700. The standard help desk hours are 7:30 AM to 5:30 PM Central time.

ABG's Enabled IT has the ability to remotely access any computer or device on your network. This lets us respond to a user’s "How do I..." question by taking control of their PC (with their permission, of course), and demonstrating how to perform the task. This remote access also lets us analyze a problem, and in many cases, resolve the problem without the travel time required to get on-site.

Some problems, though, just require on-site service. For those problems, ABG’s technicians schedule the service call with you so that we can quickly and effectively resolve the problem. If anything happens that would delay that service call, you are contacted immediately by the technician so that you are inconvenienced as little as possible.

ABG uses a help desk management system to manage service requests, coordinate resources, and confirm successful outcomes. We also document all client information in one location. This information, user profiles, network design data, appropriate passwords and all special requirements, ensures that any ABG employee working on your service issue has the information they need to solve the problem.